Refund Policy

At Happilac, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a 15-day return and refund policy to ensure you can shop with confidence. Please review the details of our policy below:

1. Return Eligibility

1.1 Items must be returned within 15 days of delivery.
1.2 The product must be unused, in its original condition, and in its original packaging.
1.3 Returns are not accepted for perishable goods, customized products, or items marked as “non-returnable” at the time of purchase.

2. Process for Returns

2.1 To initiate a return, email us at support@happilac.com with your order number and reason for the return.
2.2 Once your return request is approved, we will provide instructions on how to return the product.
2.3 You are responsible for the shipping cost of returning the item unless the return is due to a defect or an error on our part.

3. Refund Process

3.1 Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
3.2 If approved, your refund will be processed and automatically applied to your original payment method within 5-7 business days.
3.3 Shipping costs incurred during the original purchase are non-refundable unless the return is due to a defect or error.

4. Exchanges

4.1 We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

5. Damaged or Defective Products

5.1 If you receive a damaged or defective product, please contact us within 48 hours of delivery.
5.2 Provide a photo of the damaged item and your order details to support@happilac.com, and we will arrange a replacement or refund.

6. Non-Returnable Items

6.1 The following items are non-returnable:

• Perishable goods (e.g., food or treats).
• Personalized or customized items.
• Items marked as “non-returnable” on the product page.

7. Contact Us

If you have any questions or need further assistance with your return or refund, please contact us at support@happilac.com.

Thank you for shopping with Happilac. We’re here to ensure a hassle-free and pleasant shopping experience!